Get in Touch
Have a question or need help? We're here to assist you. Reach out to our team and we'll get back to you as soon as possible.
Email Us
help@universal-apps.com
We typically respond within 24 hours
Live Chat
Available 24/7
Get instant help from our support team
Send us a message
Have a question or want to work together? Fill out the form below.
Frequently Asked Questions
All our apps are available on the Shopify App Store. Search for the app name, click "Add app," and follow the installation wizard. Setup typically takes less than 5 minutes.
Yes! Most of our apps offer a 7-14 day free trial so you can test all features before committing. No credit card required for the trial period.
Absolutely! All our apps are designed to work seamlessly together. Many merchants use multiple apps to create a comprehensive growth strategy. There are no conflicts between our apps.
You can cancel anytime from your Shopify admin by going to Settings > Apps and sales channels, finding the app, and clicking "Uninstall." Your subscription will remain active until the end of your current billing period.
Yes, we take security very seriously. All data is encrypted in transit and at rest. We comply with GDPR, CCPA, and other privacy regulations. We never sell your data to third parties.
All plans include email support. Professional and Enterprise plans get priority support with faster response times. Enterprise customers also get a dedicated account manager and 24/7 support.
We offer email support for all plans, with priority support for higher-tier plans. Enterprise customers get dedicated account managers and 24/7 support.
Yes, you can change your plan at any time from your app dashboard. Changes take effect immediately, and billing is prorated.
Yes! If you have specific requirements or need custom features, contact our sales team at sales@universal-apps.com to discuss enterprise options.













