1. Acceptance of Terms

By accessing or using any Universal Apps services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you and Universal Apps. We reserve the right to modify these Terms at any time, and your continued use of the Services constitutes acceptance of any changes.

2. Description of Services

Universal Apps provides a suite of Shopify applications, including but not limited to:

• Universal Product Feed - Product feed management and optimization
• Pushbot - Web push notification services
• Mailbot - Email marketing automation
• Adex: Smart Sort - Collection sorting and optimization

Our Services are designed to integrate with the Shopify platform and help merchants grow their businesses.

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. By using our Services, you represent and warrant that you meet these requirements.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is accurate and up-to-date

4. Subscription and Billing

4.1 Subscription Plans

Our Services are offered on a subscription basis with different pricing tiers. Subscription fees are billed through Shopify's billing system on a recurring basis (monthly or annually, as selected).

4.2 Free Trials

We may offer free trials for certain Services. At the end of the trial period, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

4.3 Payments and Refunds

• All fees are non-refundable unless otherwise stated or required by law
• Fees are charged in advance for each billing cycle
• We reserve the right to change pricing with 30 days' notice
• Failed payments may result in service suspension

5. Acceptable Use Policy

You agree NOT to use our Services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code or malware
• Send spam or unsolicited communications
• Engage in fraudulent or deceptive practices
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Use the Services to harm minors
• Resell or redistribute our Services without permission

6. Intellectual Property Rights

6.1 Our Rights

All content, features, and functionality of our Services, including but not limited to software, text, graphics, logos, and trademarks, are owned by Universal Apps and protected by copyright, trademark, and other intellectual property laws.

6.2 Your Rights

You retain all rights to your content and data. By using our Services, you grant us a limited license to access, store, and process your data solely to provide the Services.

7. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using our Services, you consent to:

• Our collection and processing of your data as described in the Privacy Policy
• The transfer of data to third-party service providers
• The use of cookies and tracking technologies

8. Service Availability and Support

8.1 Uptime

We strive to maintain 99.9% uptime for our Services, but we do not guarantee uninterrupted availability. We may perform maintenance that temporarily affects service availability.

8.2 Support

Support levels vary by subscription plan:

• Basic: Email support with 48-hour response time
• Professional: Priority email support with 24-hour response time
• Enterprise: 24/7 dedicated support with dedicated account manager

9. Termination

9.1 Termination by You

You may cancel your subscription at any time through your Shopify admin. Cancellation will take effect at the end of your current billing period.

9.2 Termination by Us

We may suspend or terminate your access to the Services if:

• You violate these Terms
• Your account has unpaid fees
• We are required to do so by law
• Your use of the Services poses a security risk

9.3 Effect of Termination

Upon termination:

• Your access to the Services will cease
• Your data will be deleted within 90 days unless required by law
• You remain responsible for any outstanding fees

10. Disclaimers and Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding accuracy, reliability, or completeness
• Warranties that the Services will be error-free or uninterrupted

We do not warrant that the Services will meet your requirements or that any errors will be corrected.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNIVERSAL APPS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Universal Apps and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Services or violation of these Terms.

13. Third-Party Services

Our Services may integrate with third-party services (including Shopify). We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is subject to their own terms and conditions.

14. Governing Law and Disputes

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any disputes arising from these Terms or the Services shall be resolved through:

• Good faith negotiation between the parties
• Binding arbitration if negotiation fails
• Courts located in New York, NY for any matters not subject to arbitration

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Universal Apps regarding the Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16. Contact Information

If you have any questions about these Terms, please contact us:

• Email: legal@universal-apps.com
• Phone: +1 (555) 123-4567
• Address: 123 Business Street, New York, NY 10001